Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hi@lumeambient.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hi@lumeambient.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items are not eligible for return. This includes clearance or sale items, gift cards, and any products that have been installed, hardwired, or altered after delivery.

We also cannot accept returns for items that have been damaged due to incorrect installation, misuse, or normal wear and tear. Custom or special-order lighting products (including items made to specific finishes, sizes, or configurations) are non-returnable unless they arrive faulty or damaged.

For safety reasons, products that show signs of tampering, modification, or exposure to liquids cannot be returned.

If you are unsure whether your item is eligible for return, please contact us before purchasing or returning the product.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@lumeambient.com.